Conversations for change :

Hayashi, Shawn Kent.

Conversations for change : 12 ways to say it right when it matters most / Shawn Kent Hayashi. - New York : McGraw-Hill, c2011. - xi, 235 p. : ill. ; 23 cm.

Includes index.

pt. 1. Foundations for every conversation. Emotional intelligence --
Values : workplace motivators --
Communication styles --
pt. 2. The 12 conversations. Overview of the 12 conversations --
Conversation for connection --
Conversation for creating new possibilities --
Conversation for structure --
Conversation for commitment --
Conversation for action --
Conversation for accountability --
Conversation for conflict resolution --
Conversation for breakdown --
Conversation for withdrawal and disengagement --
Conversation for change --
Conversation for appreciation --
Conversation for moving on --
Putting it all together : the conversation map.


Describes how to speak to others in a way that maintains and solidifies relationships and addresses change positively for all involved.

9780071745284 (pbk. : acid-free paper)

2010019143


Communication in management.
Communication in personnel management.
Interpersonal communication.
Performance.

HD30.3 / .H387 2011