The patient experience :

Perez, Orlando Jay

The patient experience : a guide to creating a meaningful patient experience in every healing encounter. / Orlando Jay Perez. - Orlando, Fla. : Florida Hospital, 2009. - 61 p. ; 26 cm. - Florida Hospital healthcare & leadership monograph series. .

Monograph V. II in the Florida Hospital Healthcare & Leadership Monograph Series.

9780982040959


Patient-Centered Care.
Hospital--Patient Relations.
Hospital care.
Hospital patients--Care.

RT90.5 / .P47 2009