Harvard business review

Contributor(s): Material type: Continuing resourceSeries: You can't fix culture : just focus on your business and the rest will folllow ; Vol. 94 no. 4Publication details: Boston [etc.] Graduate School of Business Administration, Harvard University. 2015.Description: 124 p. : ill. : 28cmISSN:
  • 0017-8012
Other title:
  • HBR <Jan. 2008-> [Other title]
Uniform titles:
  • Harvard business review (Online)
Subject(s): Genre/Form: Additional physical formats: Harvard business review; Harvard business review; Harvard business reviewDDC classification:
  • 330.9/04
LOC classification:
  • HF5001 .H3
NLM classification:
  • W1
Online resources: Available additional physical forms:
  • Also available in print.
Contents:
Contents: Spotlights on how platforms are reshaping business: Strategy: pipelines, platforms, and the new rules of strategy; Entrepreneurship: Network effects aren't enough; Business model innovation: products to platforms: making the leap; Regulation: spontaneous deregulation; The big idea: Blitzcaling; Human resources: Making exit interviews count; Change management: culture is not the culprit; Idea Watch: Marketing: Revolutionizing customer service; Defend your research: ethical shoppers don't inspire us - they bug us; How I did it: Priceline's CEO on creating an in-house multilingual customer service operation; Experience: Managing yourself: an antidote to incivility; Case study: can you cut "Turn Times" without adding staff?; Synthesis: Still trying to get more done; Life's work: Ruth Westheimer.
Item type: Periodical
Holdings
Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Judith Thomas Library Periodicals Periodicals Stacks HF5001 .H3 2016 (Browse shelf(Opens below)) Not for loan

Contents:
Spotlights on how platforms are reshaping business:
Strategy: pipelines, platforms, and the new rules of strategy;
Entrepreneurship: Network effects aren't enough;
Business model innovation: products to platforms: making the leap;
Regulation: spontaneous deregulation;
The big idea: Blitzcaling;
Human resources: Making exit interviews count;
Change management: culture is not the culprit;

Idea Watch:
Marketing: Revolutionizing customer service;
Defend your research: ethical shoppers don't inspire us - they bug us;
How I did it: Priceline's CEO on creating an in-house multilingual customer service operation;

Experience:
Managing yourself: an antidote to incivility;
Case study: can you cut "Turn Times" without adding staff?;
Synthesis: Still trying to get more done;
Life's work: Ruth Westheimer.

Access limited to subscribers.

Supplements accompany some numbers.

Annual index published <2004-> as an annual supplement with title: Reader's guide.

Also available in print.

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