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The employee experience : how to attract talent, retain top performers, and drive results / Tracy Maylett, EdD, and Matthew Wride, JD.

By: Contributor(s): Material type: TextPublication details: Hoboken, New Jersey : Wiley, c2017Description: xvii, 219 pages : illustrations ; 24 cmISBN:
  • 9781119294184 (cloth)
Subject(s): DDC classification:
  • 658.3/14 23
LOC classification:
  • HF5549.5.M63 M39 2017
Contents:
Introduction -- Great expectations -- You're digging in the wrong place -- The expectation gap -- Ask your doctor about expectation alignment dysfunction -- An intentional framework -- Three contracts -- The brand contract -- The transactional contract -- The psychological contract -- Trust -- Moments of truth -- Magic -- Building the extraordinary.
Item type: Books
Holdings
Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Judith Thomas Library General Stacks Books HF 5549.5 .M63 M39 2017 (Browse shelf(Opens below)) AUA25957 Available AUA25957

Includes index.

Introduction -- Great expectations -- You're digging in the wrong place -- The expectation gap -- Ask your doctor about expectation alignment dysfunction -- An intentional framework -- Three contracts -- The brand contract -- The transactional contract -- The psychological contract -- Trust -- Moments of truth -- Magic -- Building the extraordinary.