@book{10323,
	author = {Adi Ignatius},
	title = {Harvard business review.},
	publisher = {Graduate School of Business Administration, Harvard University.},
	year = {Dec 2012},
	address = {Boston [etc.]},
	note = {Contents:
Survirving disruption;
Two routes to resilience;
Kiva the disrupter;
Your company's history as a leadership tool;
Who can fix the middle skills gap?
The microwork solution;
Four ways to reinvent service delivery;
}
}