@book{14107,
	author = {Cassell, Kay Ann and Hiremath, Uma.},
	title = {Reference and Information services :},
	publisher = {Neal-Schuman,},
	year = {c2013.},
	address = {Chicago :},
	edition = {3rd. ed.},
	note = { An imprint of the American Library Association, 2013.}
}