02931nam a22003257a 4500 AUA.1 20160405173139.0 150630t xxu||||| |||| 00| 0 eng d 2012031068 9781555708597 (paper) 9781555708641 (PDF) JTL Z711 .C355 2013 Cassell, Kay Ann 50050 Reference and Information services : an introduction / Kay Ann Cassell and Uma Hiremath. 3rd. ed. Chicago : Neal-Schuman, c2013. xvii, 510 p. : ill. , 23 cm. An imprint of the American Library Association, 2013. Includes bibliographical references (pages 473-489) and indexes. Introduction to reference and information services -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that requires handy facts : ready reference sources -- Answering questions about words : dictionaries -- Answering questions about events and issues, past and present : indexes and full-text databases -- Answering questions about health, law and business : special guidelines and sources -- Answering questions about geography, countries and travel : atlases, gazetteers, maps, geographic information systems and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about governments : government information sources -- When and how to use the internet as a reference tool -- Reader's advisory work / Cindy Orr -- Reference work with children and young adults / Meghan Harper -- Information literacy in the reference department -- Selecting and evaluating reference materials -- Ethics in reference / Angela Ecklund -- Managing reference departments -- Assessing and improving reference services -- Reference 2.0 -- The future of information service -- Appendix. RUSA outstanding reference sources 2007-2012. Reference services (Libraries) 50051 Electronic reference services (Libraries) 50052 Reference books--Bibliography. 50053 Electronic reference sources Directories. 50054 Hiremath, Uma. 50055 lcc BOOK Z 711 .C355 2013 14107 14107 0 0 lcc 0 0 Books AUA.1 AUA.1 GS 2015-06-30 Bought by JTL 72.44 AUA017088 1 Z 711 .C355 2013 AUA017088 2016-04-05 00:00:00 2016-03-01 72.44 2015-06-30 BOOK 0 0 lcc 0 0 Books AUA.1 AUA.1 GS 2015-07-29 Bought by JTL 72.44 AUA017282 3 Z 711 .C355 2013 AUA017282 2020-01-06 00:00:00 2019-11-14 2 72.44 2015-07-29 BOOK