TY  - BOOK
AU  - Lerbinger, Otto.
TI  - The crisis manager: facing disters, conflicts, and failures 
T2  - Routledge communication series
SN  - 9780415892285 (alk. paper)
AV  - HD49  .L468 2012
PY  - 2012///
CY  - New York : 
PB  - Routledge, 
KW  - Crisis management
KW  - Conflict management
N1  - Rev. ed. of: The crisis manager : facing risk and responsibility. 1997; Includes bibliographical references and index; Understanding crises -- Risk management : preparing for the worst -- Crisis communication -- Image restoration strategies in crisis communication -- Natural crises -- Biological crises -- Technological crises -- Confrontation crises -- Crises of malevolence -- Crises of mismanagement -- Crises of skewed management values -- Crises of deception -- Crises of management misconduct
ER  -