TY  - SER
AU  - Adi Ignatius
TI  - Harvard business review
SN  - 0017-8012
AV  - HF5001 .H3
U1  - 330.9/04 
PY  - 2015///
CY  - Boston [etc.]
PB  - Graduate School of Business Administration, Harvard University.
KW  - Business
KW  - Periodicals
KW  - Economic history
KW  - Commerce
KW  - Economics
KW  - Affaires
KW  - Périodiques
KW  - Histoire économique
KW  - Bedrijven
KW  - gtt
KW  - Electronic journals
N1  - Contents:
Spotlights on how platforms are reshaping business:
Strategy: pipelines, platforms, and the new rules of strategy;
Entrepreneurship: Network effects aren't enough;
Business model innovation: products to platforms: making the leap;
Regulation: spontaneous deregulation;
The big idea: Blitzcaling;
Human resources: Making exit interviews count;
Change management: culture is not the culprit;

Idea Watch: 
Marketing: Revolutionizing customer service;
Defend your research: ethical shoppers don't inspire us - they bug us;
How I did it: Priceline's CEO on creating an in-house multilingual customer service operation;

Experience:
Managing yourself: an antidote to incivility;
Case study: can you cut "Turn Times" without adding staff?;
Synthesis: Still trying to get more done;
Life's work: Ruth Westheimer.
; Access limited to subscribers; Supplements accompany some numbers; Annual index published <2004-> as an annual supplement with title: Reader's guide; Also available in print
UR  - http://www.columbia.edu/cgi-bin/cul/resolve?clio4813595.001
UR  - http://www.columbia.edu/cgi-bin/cul/resolve?clio4813595.002
UR  - http://www.columbia.edu/cgi-bin/cul/resolve?clio4813595.003
ER  -