01663nam a22002777a 4500 16900 16900 AUA.1 20191015141950.0 160321t xxu||||| |||| 00| 0 eng d 2002001129 0071401946 9780071401944 JTL BF637.C45 C78 2002 Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.]. New York : McGraw-Hill, c2002. xv, 240 p. ; 24 cm. Includes bibliographical references (p. 31) and index. What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Putting it all together : tools for preparing and learning -- Yeah, but : advice for tough cases -- Change your life : how to turn ideas into habits. Interpersonal communication. 53060 Interpersonal relations. 53061 Patterson, Kerry, 1946- 53062 Grenny, Joseph 53063 McMillan, Ron 53064 Switler, Al 53065 lcc DWBSLC BF 637.C45 C78 2002 0 0 lcc 0 0 DWBSLC AUA.1 AUA.1 SPEC 2016-10-31 Donation, Dr. Delbert Baker 10.00 AUA20257 3 BF 637 .C45 C78 2002 AUA20257 2021-03-19 00:00:00 2021-02-24 10.00 2016-10-31 DWBSLC