TY  - BOOK
AU  - Patterson, Kerry,
AU  - Grenny, Joseph
AU  - McMillan, Ron
AU  - Switler, Al
TI  - The six minutes solution: Dialogue skills for mastering crucialconversations / 
SN  - 0971196702
AV  - BF 637 .C45 2001
PY  - 2001///
CY  - Orem, UT : 
PB  - VitalSmarts, 
KW  - Interpersonal communication
KW  - Interpersonal relations
ER  -