TY  - BOOK
AU  - Lawson, Ken
TI  - Successful conflict resolution
SN  - 9780764137051
AV  - HD42 .L38 2007
PY  - 2007///
CY  - Hauppauge, N.Y. : 
PB  - Barron's, 
KW  - Conflict management
KW  - Interpersonal conflict
N1  - Introduction --
Defining conflict --
The costs of conflict --
Avoiding conflict --
Barriers to conflict resolution --
Resolving conflict --
Making mediation work --
Index
ER  -