@book{21471,
	author = {Conceição, Simone C. O., and Lehman, Rosemary M.,},
	title = {Managing online instructor workload :},
	publisher = {Jossey-Bass,},
	year = {c2011.},
	series = {Jossey-Bass guides to online teaching and learning},
	address = {San Francisco, CA :},
	edition = {1st ed.},
	url = {http://catalogimages.wiley.com/images/db/jimages/9780470888421.jpg}
}