01934cam a2200265 i 450000100090000000300060000900500170001500800410003201000170007302000310009004000280012104200080014905000200015708200180017710000390019524500910023426000580032530000290038350400510041250509590046365000250142265000400144765000260148777601550151319701427AUA.120190815142004.0170612s2017    enk      b    001 0 eng    a  2017027712  a9780749480882 (alk. paper)  aDLCbengcDLCerdadDLC  apcc00aHD42b.L53 201700a658.4/0532231 aLiddle, Davidc(Mediator)eauthor.10aManaging conflict :ba practical guide to resolution in the workplace /cDavid Liddle.  aLondon, United Kingdom :bKogan Page Limited, cc2017  axiii, 301 pages :c24 cm  aIncludes bibliographical references and index.0 aAcknowledgements -- Introduction -- Putting conflict into context -- What's wrong with contemporary conflict management and what can organizations do about it? -- The lifecycle of a conflict : how and why conflicts escalate -- The causes and the sources of dysfunctional conflict -- Managing conflict : a legal perspective -- A practical guide to managing conflict -- Measuring the costs of conflict -- The psychology of conflict and conflict management -- The resolution spectrum -- Developing a resolution policy to replace your traditional grievance procedure -- Mediation. an in-depth analysis -- How to develop an internal mediation scheme -- Tackling bullying and harassment : from process to people -- Total conflict management : a whole-systems approach for preventing and resolving conflict -- Managing workplace and employment disputes. an international perspective -- Resolution resources -- A quick conflict health check -- Glossary -- Index. 0aConflict management. 0aInterpersonal conflictxPrevention. 0aPersonnel management.08iOnline version:aLiddle, David (Mediator) author.tManaging conflictb1st Edition.dNew York : Kogan Page Ltd, [2017]z9780749480899w(DLC) 2017035672