02201cam a2200313 i 4500 22599 22599 19701427 AUA.1 20190815142004.0 170612s2017 enk b 001 0 eng 2017027712 9780749480882 (alk. paper) DLC eng DLC rda DLC pcc HD42 .L53 2017 658.4/053 23 Liddle, David (Mediator) author. Managing conflict : a practical guide to resolution in the workplace / David Liddle. London, United Kingdom : Kogan Page Limited, c2017 xiii, 301 pages : 24 cm Includes bibliographical references and index. Acknowledgements -- Introduction -- Putting conflict into context -- What's wrong with contemporary conflict management and what can organizations do about it? -- The lifecycle of a conflict : how and why conflicts escalate -- The causes and the sources of dysfunctional conflict -- Managing conflict : a legal perspective -- A practical guide to managing conflict -- Measuring the costs of conflict -- The psychology of conflict and conflict management -- The resolution spectrum -- Developing a resolution policy to replace your traditional grievance procedure -- Mediation. an in-depth analysis -- How to develop an internal mediation scheme -- Tackling bullying and harassment : from process to people -- Total conflict management : a whole-systems approach for preventing and resolving conflict -- Managing workplace and employment disputes. an international perspective -- Resolution resources -- A quick conflict health check -- Glossary -- Index. Conflict management. Interpersonal conflict Prevention. Personnel management. Online version: Liddle, David (Mediator) author. Managing conflict 1st Edition. New York : Kogan Page Ltd, [2017] 9780749480899 (DLC) 2017035672 7 cbc orignew 1 ecip 20 y-gencatlg lcc BOOK HD 42 .L53 2017 0 0 lcc 0 0 Books AUA.1 AUA.1 GS 2019-08-15 AUA textbook inventory 20.00 AUA25412 1 1 HD 42 .L53 2017 AUA25412 2020-12-07 00:00:00 2020-11-09 20.00 2019-08-15 BOOK