TY  - BOOK
AU  - Maylett,Tracy
AU  - Wride,Matthew
TI  - The employee experience: how to attract talent, retain top performers, and drive results 
SN  - 9781119294184 (cloth)
AV  - HF5549.5.M63 M39 2017
U1  - 658.3/14 23
PY  - 2017///
CY  - Hoboken, New Jersey : 
PB  - Wiley, 
KW  - Employee motivation
KW  - Employees
KW  - Attitudes
KW  - Job enrichment
KW  - Corporate culture
N1  - Includes index; Introduction -- Great expectations -- You're digging in the wrong place -- The expectation gap -- Ask your doctor about expectation alignment dysfunction -- An intentional framework -- Three contracts -- The brand contract -- The transactional contract -- The psychological contract -- Trust -- Moments of truth -- Magic -- Building the extraordinary
ER  -