03522cam a22003858i 4500 22724363 AUA.1 20250210143153.0 220727s2023 ilu b 001 0 eng 2022036082 9780838937334 (paperback) 9780838936450 (epub) 9780838936443 (pdf) DLC eng rda DLC pcc Z711 .C355 2023 025.5/2 23 Cassell, Kay Ann, author. 50050 Reference and information services : an introduction / Kay Ann Cassell, Uma Hiremath. Fifth edition. Chicago : ALA Neal-Schuman, c2023. pages cm Includes bibliographical references and indexes. Part I. Fundamental concepts -- Introduction to reference and information services -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Part II. Introduction to major reference sources -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything--encyclopedias -- Answering questions that require handy facts--ready reference sources -- Answering questions about words--dictionaries, concordances, and manuals -- Answering questions about current events, issues and research topics--databases (and indexes) -- Answering questions about law and business--special guidelines and sources -- Answering questions about health--special guidelines and sources / Emily Vardell -- Answering questions about geography, countries, and travel--atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people--biographical information sources -- Answering questions about government and related issues--government information sources -- Part III. When and how to use the internet as a reference tool -- Readers' advisory services / Maria Fesz and Cindy Orr -- Reference services for children and young adults / Melissa Gross -- Information literacy in the reference department -- Part IV. Developing and managing reference collections and services -- Selecting and evaluating reference material -- Managing reference departments -- Assessing and improving reference services -- Ethics in reference / Diana Floegel -- Reference 2.0 -- The future of information services -- Appendix A. RUSA outstanding reference sources 2012-2022 -- Appendix B. RUSA definition of reference. "The fifth edition of Reference and Information Services: An Introduction is consciously aimed at arming the reference librarian with the skills, expertise, and mindset needed to keep up with changing resources and best practices"-- Reference services (Libraries) 50051 Electronic reference services (Libraries) 50052 Reference books Bibliography. Electronic reference sources Directories. Hiremath, Uma, author. 50055 Online version: Cassell, Kay Ann. Reference and information services. Fifth edition Chicago : ALA Neal-Schuman, 2023 9780838936450 (DLC) 2022036083 7 cbc orignew 1 ecip 20 y-gencatlg lcc BOOK Z 711 .C355 2023 24963 24963 0 0 lcc 0 0 REF AUA.1 AUA.1 REF 2025-02-10 Bought by JTL 52.96 AUA27783 1 Z 711 .C355 2023 AUA27783 2025-05-29 13:55:17 2025-02-16 52.96 2025-02-10 BOOK