@book{3890,
	author = {Lebow, Rob. and Spitzer, Randy,},
	title = {Accountability :},
	publisher = {Berrett-Koehler,},
	year = {c2002.},
	address = {San Francisco, Calif. :},
	edition = {1st ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy0715/2002021582-d.html}
}