01198cam a2200289 a 4500 1544147 AUA.1 20111117141724.0 911127s1992 nyua b 001 0 eng 91038324 0887305415 : $23.00 ($31.00 Can.) DLC DLC DLC HF 5415.5 .A425 1992 658.8/34 20 Albrecht, Karl, 1941- 14308 The only thing that matters : bringing the power of the customer into the center of your business / Karl Albrecht. 1st ed. New York : HarperBusiness, c1992. xii, 240 p. : ill. ; 21 cm. Includes bibliographical references (p. 231-232) and index. Customer services. 14309 Customer relations. 14310 7 cbc orignew 1 ocip 19 y-gencatlg lcc BOOK 3962 3962 0 0 lcc 0 0 Books AUA.1 AUA.1 GS 2011-11-17 Donation, Biblical Research Institute 10.00 AUA004550 0 HF 5415.5 .A425 1992 AUA004550 2011-11-17 00:00:00 10.00 2011-11-17 BOOK