@book{3990,
	author = {Cohen, Steven P.},
	title = {Negotiating skills for managers /},
	publisher = {McGraw-Hill,},
	year = {c2002.},
	address = {New York :},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/bios/mh041/2002510040.html}
}