@book{4402,
	author = {Coulthard, Glen J. and Clifford, Sarah Hutchinson.},
	title = {Microsoft Office Word 2003 /},
	publisher = {McGraw-Hill Technology Education,},
	year = {c2005.},
	address = {Boston :},
	edition = {Complete ed.},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/description/mh051/2004042665.html}
}