00984pam a2200229 a 450000100090000000300060000900500170001500800410003201000170007302000250009004000130011505000250012808200150015310000180016824500940018625000130028026000370029330000210033050400410035150503450039265000170073714880098AUA.120180405215849.0070605s2007    nyu      b    000 0 eng    a  2007276503  a9780553371314 (pbk.)  aDLCcDLC00aBF 637 .N4bU79 199304a158/.52221 aUry, William.10aGetting past no :bnegotiating your way from confrontation to cooperation /cWilliam Ury.  aRev. ed.  aNew York :bBantam Books,c1993.  a189 p. ;c21 cm.  aIncludes bibliographical references.  aGetting ready- Overview: breaking through barriers to cooperation- Prologue: prepare, prepare, prepare--
Using the breakthrough strategy- don't react: go to the balcony-
Don't argue: step to their side- Don't reject: reframe- Don't push: build them a golden bridge- Don't escalate: use power to educate--
Turning adversaries into partners.
 0aNegotiation.