000			01984nam a22003377a 4500
003			AUA.1
005			20160321114713.0
008			160321t xxu||||| |||| 00| 0 eng d
010			_a2011026451
020			_a9780071775304 (hbk. : alk. paper)
020			_a0071775307 (hbk. : alk. paper)
020			_a9780071771320 (pbk. : alk. paper)
020			_a0071771328 (pbk. : alk. paper)
020			_a9780071772204 (e-ISBN)
040			_cJTL
050			_aBF637.C45 _bC78 2012
245			_aCrucial conversations : _btools for talking when stakes are high / _cKerry Patterson ... [et al.].
250			_a2nd ed.
260			_aNew York : _bMcGraw-Hill, _cc2012.
300			_axviii, 244 p. ; _c24 cm.
504			_aIncludes bibliographical references (p. 31) and index.
505			_aWhat's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
650			_aInterpersonal communication. _953060
650			_aInterpersonal relations. _953061
700			_aPatterson, Kerry, _d1946- _953062
700			_aGrenny, Joseph _953063
700			_aMcMillan, Ron _953064
700			_aSwitler, Al _953065
942			_2lcc _cBOOK _hBF 637.C45 _iC78 2012
999			_c14596 _d14596